Cup Man Return Policy Refunds Refunds are only available for orders that haven’t been collected or delivered yet. You’ll be refunded using the same payment method you used for your purchase. Refund processing times: Credit card: 5-10 business days EFT: Up to 10 business days (after providing bank details) A 15% fee applies to all refunds. How to Return Contact our customer support team. Let them know you want to cancel your order. We’ll process the refund if your cancellation is approved. Questions? Contact our customer support team for more information.